Each order is carefully packed to ensure your items arrive in perfect conditions.

Our down pillows are vacuum-sealed to maintain freshness and save space during shipping.

We use eco-friendly, minimal yet stylish packaging that reflects our commitment to sustainability and luxury.

We process and ship orders within 3 business days after confirmation.

Tracking details will be provided via Email or SMS once your order has been dispatched.

Due to hygiene reasons, opened pillows cannot be returned unless there is a defect.

Should your item arrive damaged or defective, contact us immediately with photos, and we will arrange a replacement or refund.

Customers are responsible for return shipping costs unless the return is due to our error.